EA has responded to the Origin survey SNAFU from this past weekend, which resulted in users taking advantage of a poorly coded $20 coupon to collectively download thousands of free games.
For a company that has potentially lost hundreds of thousands of dollars, EA is taking this situation surprisingly well.
On the publisher’s official forums, Origin community manager Sam Houston confirmed EA would not only honor all of the “purchases” made with the coupon but will also send out additional codes to those who have legitimately completed the survey but didn’t have the chance to use it before the giveaway was cut short.
The folks at EA hope everyone will enjoy their games.
Gotta hand to them for taking it all in stride at least.
Source: EA Forums (page 5 and 10)
Thanks go out to g1 Baleoce for the tip!
Earlier this weekend, EA decided to reward American and Canadian participants of an Origin survey with one free game of their choosing (as long as the game was $20) and things went rather smoothly. That is until someone discovered that any Origin user from Canada or the US (even those who didn’t take part in the survey) could use these special download keys multiple times to download as many games as they wanted and since the codes were more or less $20 dollar coupons, more patient users were able to stock up on enough virtual cash to download newer and more expensive titles free of charge as well.
The news of this unfortunate security flaw spread across Reddit
(among other social media outlets) and EA would eventually fork over thousands (maybe even hundreds of thousands) of free games before fixing the error and ultimately putting an end to the giveaway.
It’s unknown just how many games were given away but it's pretty safe to assume that EA took a fair financial hit and I wouldn’t want to be in the shoes of whoever was in charge of securing the survey.
But in all seriousness, regardless of how you feel about EA, it goes without saying that this absolutely sucks for the developers of these games, as they make a cut from every sale and this mishap takes money from their pockets as well.
Hopefully a lesson was learned here.