[Update] EA will redeem all of this weekend's Origin “purchases”
EA has responded to the Origin survey SNAFU from this past weekend, which resulted in users taking advantage of a poorly coded $20 coupon to collectively download thousands of free games.
Earlier this weekend, EA decided to reward American and Canadian participants of an Origin survey with one free game of their choosing (as long as the game was $20) and things went rather smoothly. That is until someone discovered that any Origin user from Canada or the US (even those who didn’t take part in the survey) could use these special download keys multiple times to download as many games as they wanted and since the codes were more or less $20 dollar coupons, more patient users were able to stock up on enough virtual cash to download newer and more expensive titles free of charge as well.
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(Reads) Really..? Soooo say someone bought every game possible by using this exploit..They are just going to let them keep the games? No punishment? NOTHING? If that's the case then congratulations to the virtual gaming jackpot winners! Also I guess this means I'm doing every survey ever till the end of time in the hopes this happens again lol.
I with you, EA is handling this well. I was just making a joke about Origin.
Ok, what are you trying to say? I just made an comment based on how I looked at the situation.
Secondly, how is it bad publicity? Bad publicity would be EA creating a lawsuit to sue all the people who used the "Infinite Games" glitch that came with their coupon or banning them from using the multiplayer on their games.
I understand there are a lot of legitimate complaints and rage that could and probably should be directed to and thrown straight at EA, but I consider this one of those rare moments where they'd actually deserve some praise.
No such thing and bad publicity! "Come to Origin! We're too hammered on Call of Duty to care if people are reusing our coupons!"
Applause goes out for the fact that they aren't being corporate dicks about this.
That said, it kind of is a form of publicity in the sense that more people get exposure to their games.
publicity stunt or not it takes alot of (for lack of a better term) balls for a company to admit it messed up and not punish the consumer for it.
What I want to know is why retailers who offer digital downloads of games expect us to pay the same price as if you bought a physical copy from a brick and mortar store. They get to avoid the costs of handling physical copies, and we have to spend hours or even days downloading, bogging down our internet connections. Whereas you could have just bought a disc from the store and had it installed and ready within an hour.
And I applaud them for one of the most brilliant publicity stunts.
Yeah, this is a publicity stunt.
I think gamers are going to suffer because of this, it seems like they could be taking this better than we thought but I bet they are going to up prices for this
If they were to do the opposite and disable the codes they would have been screwing over the people who did the survey and use the coupon without finding the glitch, they would have gotten bad PR for it, EA are coving their asses
I think people are overestimating the financial loss. If theis was Gamestop that messed up with coupons for hard copies of games, then the loss would be legit because they would be losing real material that they already purchased. In this situation we are talking about digital copies that EA owns that had they not been given away, the majority would probably not have been sold. Keep in mind it's just digital copies as well so it's not like they are having to send out hard copies from their warehouses. Sure for tax purposes they can count this, but that will only help them further fatten their wallets. See, a digital copy cuts out so much overhead, once you exceed production and licensing costs the rest is pure profit.The same goes for all digital sales and is the sole reason why so many companies are pushing for it to be the future.
Oh yeah, definitely. EAs CEO came into work one day, "Hey, you know what we should do to win back the public? Poorly code these $20 coupons and give thousands of dollars of games away!"
I think you're overestimating just how scummy and scheming they are. In reality, they're just idiots. The only thing they're guilty of is taking advantage of the opportunity to look good to the public for a simple and stupid mistake.
Obvious publicity stunt is obvious.
Yeah, they've come out now and said that as well as fulfilling all the sales that took advantage of the mistake, everyone who originally filled out the form will be sent redeemable codes as well. So now the only people who are missing out, are the ones that were "planning" on completing the survey, before it was cut short. Probably the best way they could have handled it, considering it was a mistake. I've put details on a new comment.
So basically they've fulfilled all the codes that took advantage of their mistake, and given those who filled out the survey genuinely a chance to redeem their own vouchers. Considering it was a mistake, they've probably handled this the best way possible. Only people who missed out were those who were "planning" on filling out the survey, but didn't get a chance to before the promo was cut short.
And like I said below, it doesn't hurt EA that they will now have a couple thousand (I'm guessing) more consumers on their on-line platform.
Update Source: http://forum.ea.com/eaforum/posts/list/135/9040620.page
Last week, we emailed some Origin users in North America asking them to participate in an online survey, and offered a promo code for $20 off their next Origin purchase in return for completing the survey. Unfortunately, due to some misuses of the promo code, we had to discontinue its use early before its stated expiration date.
We wanted to clear up the confusion: all users that completed the survey will receive an email soon (in the next 1-2 days) which will contain a new code for $20 off a purchase of any EA game on Origin priced $19.99 or above.
Thank you again to all users that took the time to provide us with feedback about Origin."
~ EA QforQ (Sam Houston, Community Manager)